By: Memi Whitehead, GSA and Robert L. Read, 18F
Easy access to detailed tracking of processes has become more and more popular. Whether using Amazon.com, UPS, Uber or United Airlines, people expect instant feedback. They want to immediately see the status of a process upon which they depend.
And there lies the problem. For most public agencies, such improvements are “good ideas” but never requirements. It would be a huge step forward if there was just a requirement to implement “interaction optimizations” under the direction of at least one UX consultant.
Microsoft discontinued support for Windows XP, so I am discontinuing support for clients who whine that “it has to work in IE8.”
YOU, SIR, ARE A HERO.